Rates and Conditions
We inform our guests that our kitchen does NOT offer:
- Coeliac cuisine
- Cuisine for food intolerances
- Vegan cuisine
The prices are in euros per person per night, for a minimum stay of 4 nights at half board.
It is a flat rate price, so any unused meals or services are not subtracted from the price.
The prices above do not include the local tourism tax of €1 per person per night (children under 12 are exempt). The tax is only applied to the first 10 days of your stay.
Smoking is not permitted in rooms and common areas.
Stays of less than 5 nights must be paid in advance.
Half board includes:
Accommodations with a rich, sweet, and savoury breakfast buffet;
Dinner with starter, your choice of 3 menus, rich buffet of salad, your choice of dessert.
Parking in front of the Hotel;
Use of the wellness area with Finnish sauna, Bio sauna, Infrared cabin, massaging stream shower, and rejuvenating and toning whirlpool bath; The entry of children under 16 years is allowed till 16:00 o'clock
Ski storage with boot drying and heating;
Dinners and breakfast that are not consumed are not reimbursed.
We reserve the right to apply a 10% surcharge for stays up to 3 nights;
Upon reservation, €8 per night;
Double used as a single +80% applied, even if only one person arrives for a double room
Silvester Gala Dinner has an extra charge of Euro 25.- per person for stays less than 7 nights.
Discounts upon request for
Groups of 20 or more people;
Room and breakfast upon request;
Pets are accept only on request, and not in all rooms. It will be charged a daily additional charge. The house regulation will be send per email.
Discounts for children in extra beds
The following discounts only apply if the children stay in the same room as two paying adults
0 - 2 years: -70%;
3 – 8 years: -50%;
9 - 13 years: -30%;
14 years and up: -20%
Arrivals and departures
Rooms are considered booked from 15:00 of the date of arrival until 10:00 on the date of departure;
Check-in: from 15:00 to 20:00;
Please note that Special Check-In Request outside of regular hours are subject to availability and are charged as follows:
between 22:00 and 24:00 Check-in Cost €20.
NO check-in is performed outside of those times;
Check-out: from 8:00 to 10:00.
Booking and deposit:
The booking is considered binding after the required deposit has been paid and you have received our written confirmation;
The balance must be paid at the Hotel reception desk during the hours it is open. If you wish, you can pay before arrival by bank transfer.
As of January 1, 2016, payments in cash of amounts equal to or greater than €3,000 are no longer allowed in Italy. This limit may not be exceeded even in the event of partial payments where the total amount (deposit and balance) is equal to or greater than the amount above. This amount is intended per housing unit.
We accept ATM cards and credit cards: VISA, EUROCARD, and MASTERCARD.
We do NOT accept Diners and American Express.
Clients who pay by credit card are asked to verify coverage ahead of time and not at the time of payment.
The balance for each room must be paid using a single, distinct method. Separate accounts are not possible.
NO checks are accepted;
Payment by bank transfer is only allowed for confirmation deposits and for advance payments a week before arrival.
Staring on January 1, 2013, the town of Livinallongo added a tourism tax of €1 per night per person. Children up to 11 years of age are exempt.
The Tax is not included in the price and must be paid on-site in cash.
We remind our Guests that normal hotel procedure calls for a receipt to be issued as a tax document. Therefore, requests for an invoice must be made upon booking or the day of arrival, along with the information required for the invoice.
Travel cancellation insurance
Anything can happen before you take your trip. According to EEC standards, in the event of a cancellation, the following costs will be charged:
- More than 3 months before arrival, 30% of the booking value
- 3 months to 1 month before arrival, 40% of the booking value
- 1 month to 1 week before arrival, 70% of the booking value
- the last week before arrival, 90% of the booking value
- In the event of delayed arrival or advance departure, the value of the booked stay will be charged.
To avoid these fees, we suggest taking out an insurance policy against travel cancellation.
Click here to sign up for your personal insurance policy.
We do not ship lost objects. We ask our guests to organize shipping to pick up the items at their own cost.